Help! My client has a medical claim question and I’m not sure where to start.

Help! My client has a medical claim question and I’m not sure where to start.
One of the most common reasons for a client to call you is when they receive a bill. Familiarizing yourself with the basics of claims will help you walk them through their problems and build your client relationships. They look to you for guidance and advice (consider it a compliment that they think of you in their time of need), trusting you to help them, just like you did when they were selecting their health plan.
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